Refunds. And how they work.

Mercer is in development. It has not been submitted to or approved by Shopify and is not available for purchase or installation. We plan to distribute Mercer exclusively through the Shopify Theme Store, subject to Shopify’s approval. The purchase policy below describes that planned distribution.

Shopify Theme Store purchases

Shopify Theme Store purchases are final sale and non-refundable under Shopify’s theme purchase policy (opens in a new window). Mercer does not offer a separate money-back guarantee. Before buying a listed theme, use Shopify’s trial and review its features and documentation to check that it meets your needs.

Transfers between stores

Shopify identifies a limited exception for transferring a paid theme between stores you own. This requires Shopify’s transfer process and is not a general refund entitlement. Contact Shopify Support (opens in a new window) to check eligibility and arrange the transfer.

Theme support

Standard theme support covers Mercer bugs and help with its settings and documented features. It is not limited to the first 30 days after purchase. We reply to support requests within two business days. Custom development, third-party app work, and migration of custom code are not included. See the support policy for the full scope.

Your statutory rights

Nothing on this page limits any statutory rights or remedies that apply to you and cannot lawfully be excluded.

Contact

ZBANG LTD · for theme help or questions about this policy, contact support.